Please provide a clean, open area with enough room for the massage table and for James to move comfortably around it. Approximately 8 by 10 feet of clear floor space is recommended. The area should be ready before arrival and remain available during setup, the massage, and packing afterward.
James arrives with the massage table, freshly prepared linens, massage products, music, and the comfort details selected for your session. You only need to provide a clean, private space with convenient access to an electrical outlet.
Wear whatever is comfortable before and after your appointment. You will have privacy to undress to your comfort level, and appropriate draping will be maintained throughout the massage.
For everyone's safety and comfort, pets should remain in another secured area during setup, the massage, and packing afterward. Service animals are accommodated; please mention them when requesting your appointment.
Another adult may be present in the home or hotel room during your appointment. To preserve a calm, private environment, anyone not receiving the massage should remain outside the immediate session area whenever possible. Children must be supervised by another adult and may not be left in James's care during the appointment.
The appointment area must be clean, safe, and free from active smoking. Please avoid smoking or vaping in the session area before and during the appointment. James may decline or end an appointment if the environment presents a health or safety concern.
James arrives approximately 15 minutes before your scheduled start time. An earlier arrival may be arranged for hotels or locations with stairs, elevators, parking requirements, or more involved entry instructions. Any adjusted arrival time will be communicated with you in advance.
Please make sure parking, entry access, and the appointment area are ready before he arrives. Your full hands-on massage time begins at the scheduled appointment time.
Appointments begin and end at the scheduled times. If access is delayed or you are not ready when your session is scheduled to begin, the hands-on portion will be shortened accordingly. The original ending time will remain unchanged.
Please make sure legal, reasonably accessible parking is available near the appointment location. If your building requires paid parking or valet service, the cost will be added to your appointment total. Entry, gate, elevator, and parking instructions may be provided when you request your appointment.
Aura is Northland based and serves the Missouri side of greater Kansas City. Travel within the standard service area is included. Appointments farther away may be available for an additional travel fee.
Yes. Before requesting an appointment, please confirm that your hotel permits outside massage therapists. Include the hotel name, room information, parking or valet instructions, and any requirements for visitor access.
Please provide details about stairs, elevators, narrow entryways, long walking distances, or other access considerations when requesting your appointment. This helps James plan for safely transporting the table and supplies.
Any applicable travel fee will be calculated when your appointment address is reviewed. Known parking or valet charges will be included in your appointment total before payment. If the actual parking cost differs from the amount provided during booking, the difference may be collected or refunded afterward.
Appointments may be requested 48 hours to 30 days in advance. Availability is limited and may vary from week to week.
Occasionally. Please reach out directly to ask about same-day availability. The appointment location must be reviewed, and the appointment is not confirmed until you receive approval and complete payment.
James will review the appointment time, location, and travel requirements. If the request is approved, you will receive a secure payment link. The appointment is confirmed only after full payment is received.
Approved appointment times are held for 12 hours while awaiting payment. For same-day appointments, payment is due within one hour. If payment is not received within the applicable period, the hold will be released and the time may become available to another client.
After your appointment request is approved, you will receive a secure payment link. Full payment confirms and reserves your appointment. Gratuity is never expected.
Appointments canceled less than 24 hours before the scheduled start time are nonrefundable. Missed appointments are also nonrefundable.
Yes. Each appointment may be rescheduled once, including within the 24-hour notice period. The new appointment remains subject to availability.
Appointments are available for adults 18 and older. Prenatal massage is not offered.
Safety comes first. If weather or road conditions make travel unsafe, James may reschedule your appointment without penalty. You will be contacted as soon as possible, and the weather-related change will not count as your one permitted reschedule.
Please contact James before your appointment if you develop a fever, contagious illness, new injury, recent surgery, skin condition, or another significant change in your health. The appointment may need to be adjusted or rescheduled for safety. A health-related change approved by James will not count as your one permitted reschedule.
If James is ill or unable to safely provide your appointment, you will be notified as soon as possible. You may choose to reschedule without it counting toward your one permitted reschedule or receive a full refund.
Before your first appointment, you will complete a confidential intake form. Please disclose relevant health conditions, medications, allergies, sensitivities, recent injuries or surgeries, skin conditions, and any other information that may affect your massage. Let James know about changes before future appointments. Your health information is kept private, securely stored, and used only as needed to provide safe, appropriate massage services, maintain required records, or as otherwise required by law.
Absolutely. You may request changes to pressure, temperature, positioning, music, conversation, draping, products, stretching, or any other aspect of your comfort at any time. Consent is ongoing, and you may change or withdraw it throughout the appointment.
Take your time getting up from the table, and let James know if you feel lightheaded or uncomfortable. You are encouraged to hydrate after your session and give yourself time to ease back into the rest of your day.
Yes. James may decline, modify, or end an appointment if the environment, client's health, conduct, or requested service presents a safety concern, falls outside his professional scope, or violates established boundaries. Refund eligibility will depend on the circumstances. Appointments ended because of inappropriate conduct are nonrefundable.